KBA-36529 - "Access for account was denied" When using Single Sign-On

Posted about 2 years ago by Callum McGlynn

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Callum McGlynn
Callum McGlynn

When logging in via Single Sign-On, you receive the following error:

This happens when DocuWare is not able to find the matching Active Directory user due to incorrect username/email formatting. This process takes place when the "Automatically link existing users at login" option is enabled.
If this option is enabled, DocuWare searches for a match of an existing DocuWare user with the corresponding username and email address. This......

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