The health and safety of our employees and clients is of the upmost importance to Elite Document Solutions. We are actively monitoring the Coronavirus situation and are taking sensible precautions to make sure everybody is protected as much as we possibly can. Elite Document Solutions will continue to remain open and available to support you. Proactively, we have implemented the following procedures internally:
Starting from 16th March we have ceased customer visits for all members of staff until 1st April when we will review the situation again. We will be advising customers that have site visits booked of this news and attempting to either rebook appointments or change to video conferencing.
Support is currently continuing to function as normal from our offices. Should the situation change and there is a need for us to close the offices support will continue to function as a remote working service. When this happens we ask if all customer can log support calls using our website (www.elite-ds.co.uk) or support email address (firstname.lastname@example.org). We will continue to offer a limited phone support service through the regular support line however the wait times may be slightly longer than usual.
We would also like to take this opportunity to thank all our clients for their continued support.
The EDS Support Team